A general manager holds the role of a leader, capable of motivating both their team and various departments to work harmoniously towards a common goal. This responsibility demands strong communication skills and a willingness to actively listen, as a general manager engages in daily interactions with customers, partners, team members, the press, and other relevant stakeholders. Unfortunately, many overlook the significance of this crucial trait.
It seems to me, numerous problems in both the personal and professional spheres often stem from a lack of communication or miscommunication. Occasionally, in an attempt to avoid conflict, we retreat and refrain from expressing our true thoughts and needs.
Of course, in practice everything may not be so simple, and communication might be a real challenge. Working with people over the years has taught me to be patient. Back in my early 30s, I used to be impatient, but I realized it didn’t lead to anything positive. The crucial aspect, in my opinion, is to step outside of yourself and try to view the situation objectively. When emotions and egos come into play, and things become personal, resolving conflicts or misunderstandings becomes exceedingly difficult. However, it is essential to always remember the purpose of the conversation. The aim should not be to satisfy one’s ego, but rather to find common ground and reach a constructive resolution.
When you sense your emotions rising, take a moment to pause and count to 10. It might take some practice initially, but it can really help you regain control. Even if the other person starts raising their voice, counting to 10 will enable you to stay calm and continue the conversation. A respectful, composed, and steady voice has a way of influencing others, eventually helping them to calm down as well.